This petition was submitted during the 2019 to 2024 Parliament
Rejected petition Companies must let customers cancel subscriptions online
Rejected on
There are an increasing number of services that can be either joined or upgraded online, but cannot be canceled online. Sometimes they do offer a phone option, but that is not the same.
I think that if you can subscribe to something online you should be able to unsubscribe online
This is clearly a marketing strategy as it makes it very easy to subscribe and harder to unsubscribe. Companies that I know that do this: The Guardian, Virgin Media.
Other countries have already solved this (e.g. California: https://www.cnet.com/news/companies-must-let-customers-cancel-subscriptions-online-california-law-says/)
Why was this petition rejected?
It’s about something that the UK Government or Parliament is not directly responsible for.
We can't accept your petition because the UK Government and Parliament aren't responsible for the issue you raise. This is a matter for individual companies.
We only reject petitions that don’t meet the petition standards.