Rejected petition Investigate the service performance of couriers & enforce minimum standards.

Investigate courier service's performance and complaint handling.
Introduce and enforce minimum standards for courier services.
Apply penalties or corrective measures where standards are not met.
Ensure customers have meaningful protection and recourse.

More details

Across the UK, customers regularly experience lost, delayed, damaged, or misdelivered parcels, alongside an ongoing lack of customer support. Customers report being unable to speak to real people, receiving generic automated responses, or having legitimate complaints closed without resolution.
Repeated service failures should trigger regulatory scrutiny, companies must be held to enforceable standards, and customers should have access to human customer support and fair compensation processes.

This petition was rejected

Why was this petition rejected?

There’s already a petition about this issue. We cannot accept a new petition when we already have one about a very similar issue.

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Ensure couriers are fully responsible for delivery issues & introduce penalties
https://petition.parliament.uk/petitions/747939

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Date submitted 17 January 2026
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